• If tracking information is unavailable, we are responsible for either sending you a replacement item or issuing a full refund.
  • If tracking information indicates the parcel is already in transit, we recommend reaching out to your local post office with the provided tracking number for further assistance. Rest assured, we will also contact them on our end and provide you with any updates as soon as possible.

Please note that you can only make changes to your shipping address within the first two hours after placing your order.

  • United States: 2-5 business days
  • Australia and New Zealand: 10-15 business days
  • France: 10-15 business days
  • Norway: 10-15 business days
  • Germany: 10-15 business days
  • Sweden: 10-15 business days
  • Switzerland: 10-15 business days
  • United Kingdom: 6-10 business days
  • Other EU countries: 11-16 days

Typically, for items that are made-to-order, we require approximately 2-4 business days to complete your order.

You can find your tracking number either in your account details or in the email we sent you after marking your order as shipped. Please check your email inbox or spam folder for further information.

Typically, we use USPS Ground Advantage or Priority Mail to ship your package.

We accept payments made through Credit Card (processed by Stripe) and Paypal.

Currently, we do not offer any subscription service, so there is no need to be concerned about recurring charges. However, if we introduce this service in the future, we will notify you through store notifications and emails.

Unfortunately, we don’t have direct control over your payment as it is processed through Stripe or Paypal. If you believe there is an issue with the payment status, we recommend reaching out to PayPal, Stripe, or your bank for further assistance and information.

Our return policy allows you to return the product within 30 days of receiving it, except for personalized items which are non-returnable.

Typically, you can cancel your order within the first 2 hours after it has been placed.

No need to worry. Please don’t hesitate to reach out to us here, and we will gladly send you a replacement at no additional cost. For further details, you can refer to our Terms of Use page.