Return, Exchange, and Cancel
You can return the product within 30 days.
- For personalized items, we don’t accept any exchanges or returns.
- We won’t be responsible for the package lost or loop shipping due to the incorrect shipping address provided.
- Some European shipping carriers require a valid phone number to arrange final delivery. Please make sure to provide a reachable contact number with your order. If the carrier is unable to contact you and the delivery fails, resulting in the package being returned, we cannot be responsible for any costs associated with reshipping, replacing, or refunding the order.
If it’s not a personalized item and there’s no quality or design problem, you need it to be returned, you’re liable for all the postage. Making sure the goods are in perfect condition.
If you’re facing problems below, we’ll be at our own expense to send you a new one or have you fully refunded.
- Wrong designs (Usually, this term works with customization requests).
- Broken products. (We guarantee you that all our goods are in perfect condition at the moment sending out to you. But once you receive a broken product, feel free to
⧉contact us). - The shape is much too different from the picture and description.
- Package lost. (Please allow us 1-2 working days to negotiate with the shipping carrier). You will have a timely reply while we finish within this period. And we’ll make advances for you without any further delay after we get confirmation from the shipping carrier.
- The color difference is not included.
You can request an order cancellation and a full refund within two hours of your purchase.
